Privacy Policy
How we handle your information
Last updated: January 2024
Information We Collect
When you contact us for services, we collect information necessary to provide our piano tuning, repair, and restoration services. This includes your name, contact information, address, and details about your piano(s). We collect this information directly from you when you submit our contact form, call us, or provide information during service visits.
How We Use Your Information
We use your information to schedule and perform services, communicate about appointments, provide quotes, and maintain records of work performed. We do not use your information for marketing purposes or share it with third parties for their marketing activities.
Information Sharing
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your information is stored in limited access files and only accessible to our employees who need the information to provide services.
Cookies
Our website may use cookies to enhance user experience. You can choose to disable cookies through your browser settings, though some features of the site may not function properly as a result.
Your Rights
You have the right to request access to, correction of, or deletion of your personal information. To make such a request, please contact us using the information provided on our contact page.
Changes to This Policy
We may update this privacy policy periodically. We encourage you to review this page occasionally for any changes.
Contact Us
If you have questions about this privacy policy, please contact us at info@charlieculp.com or call us at (518) 663-8842.